Support
Frequently asked questions
Everything you need to know about orders, shipping, returns, and payment.
Can't find your answer? Reach out and we'll help.
Return Policy
What is your return policy?
We want you to love your purchase! Eligible items may be returned within 14 days of receiving your order. Items must be unused, in their original packaging including tags, and in the same condition in which they were received.
Are sale or discounted items returnable?
Please note that sale and discounted items are final sale and cannot be returned or exchanged.
Who pays for return shipping, and when will I get my refund?
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking. Once your return is received and inspected, we will notify you and issue a refund to your original payment method.
Still have questions about your return?
If you have any questions about your return, please reach out — we're always happy to help!
Shipping
How long will my order take to ship?
Orders typically ship within 4-6 business days. During busy seasons or special launches, processing times may be slightly longer.
What shipping carrier do you use?
Most orders ship through Canada Post or UPS, depending on your location and the size of your package.
Do you ship internationally?
At this time, we ship within Canada and the United States only. Please note that Helite Airvests and Cartridge Canisters for the vest are only available to ship in Canada.
Payment
What forms of payment do you accept?
We accept all major debit and credit cards, and Apple Pay.